Refund policy

Return & Refund Policy

Effective Date: 18 August 2026

At KidsOf90s, we want every order to bring back great childhood memories. We carefully check and pack our products before dispatch. If you receive a damaged, defective, incorrect, or materially different product, please contact us and we'll do our best to make it right.

1. Returns

Eligible products can generally be returned within 7 days of delivery, subject to the conditions below.

For a change-of-mind return, the product must be:

Unused and in original condition
Unplayed, unassembled and undamaged
Complete with applicable accessories and packaging
Suitable for resale

Some products may be marked Non-Returnable on their product page.

2. Damaged, Defective or Wrong Products

If you receive a damaged, defective or wrong product, please contact us preferably within 48 hours of delivery.

Please provide:

Order number
Photos of the product
Photos of the packaging
Video, where reasonably required

After verification, KidsOf90s may provide a replacement, refund, or another appropriate resolution, depending on the situation and product availability.

Please keep the original packaging until the issue is resolved.

3. Important: Toy Size & Product Photos

KidsOf90s offers many small-format nostalgic and retro toys. Product images may use close-up, lifestyle or perspective photography, which can make a toy appear larger or smaller than its actual size.

Please always check the dimensions and specifications provided on the product page before ordering.

If the product received matches the advertised dimensions and specifications, a difference between the perceived size in a photograph and the actual size will generally not be considered a defect.

However, if the product is materially different from the advertised description, dimensions or specifications, please contact us for assistance.

Minor differences in colour, printing, packaging or finish may occur due to manufacturing batches, lighting and screen settings.

4. Combo Packs & Gift Boxes

For KidsOf90s nostalgia combos, gift boxes and bundles, individual products may not be eligible for separate change-of-mind returns.

If an item in a combo is damaged, defective, missing or incorrect, please contact us before returning the complete package.

Promotional/free items may need to be returned with the associated order where applicable.

5. Non-Returnable Conditions

Change-of-mind returns may not be accepted for products that:

Have been used or played with
Have been damaged after delivery
Are missing parts or accessories
Have been modified or altered
Are specifically marked non-returnable
Are being returned solely because their photographic appearance suggested a different size despite the advertised dimensions being accurate

This does not affect any rights available to customers under applicable Indian law.

6. How to Request a Return

Email: [help.kidsof90s@gmail.com]
WhatsApp/Phone: [+91 7349725067]

Please include your order number, product name, reason for return and relevant photos/videos.

Do not send a product back without receiving return instructions from KidsOf90s.

7. Refunds

Once an approved return is received and inspected, the applicable refund will be initiated through the original payment method or another appropriate payment method.

The time for the refund to appear in your bank, card or UPI account may depend on your payment provider or bank.

For COD orders, we may request valid bank or UPI details to process an approved refund.

For eligible change-of-mind returns, applicable return shipping charges may be payable by the customer or deducted from the refund where permitted and communicated in advance.

8. Order Cancellation

Cancellation requests should be made before the order is dispatched.

Once an order has been shipped, cancellation may no longer be possible and the applicable return process may need to be followed after delivery.

9. Undelivered or Refused Orders

If an order is returned because of an incorrect address, repeated delivery failure, or refusal to accept the package, any applicable refund will be considered after the shipment returns to us, subject to applicable shipping costs and applicable law.

Repeated COD order refusals may affect eligibility for COD on future orders.

10. Consumer Rights

This policy operates alongside applicable Indian consumer-protection laws, including the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020, as applicable.

Nothing in this policy is intended to remove or restrict a customer's mandatory legal rights. Where applicable law provides a different remedy, the applicable law will prevail.